In a new support document, Apple also admitted that “iMessage and FaceTime may not complete activation on iPhone 14 and iPhone 14 Pro” and acknowledges that problems may occur even after updating to iOS 16.0.1. The Apple iPhone 14 and 14 Pro models faced issues at launch NurPhoto via Getty Images Elaborating on the issues, Apple states that “After setting up your iPhone, you may experience one or more of the following issues”:
You cannot receive iMessages or FaceTime calls. You see a green message bubble instead of a blue one when you send a message to another Apple device. Conversations in Messages appear as two separate threads, instead of one. Recipients see your messages as coming from the wrong account, for example your email address, if you chose your phone number.
While the issues are clear, the solution is not. In its support document, Apple recommends that users update to iOS 16.0.1 “to resolve this”, but a) these bugs are not mentioned in the iOS 16.0.1 release notes, and b) Apple suggests backup steps if “still having problems” after the update. These are: End? Not exactly. In an internal Apple memo seen by MacRumors, Apple acknowledges the activation issues and states that “there are no official fixes and that support staff should not “create a fix [case] on the matter’.” The recommended course of action is also different: “”Sign in to a Mac or PC with iTunes” in the initial iOS onboarding process when prompted to connect to a Wi-Fi network, then return to the previous screen and try again on Wi-Fi until it completes successfully the activation.” MacRumors reports the report. I’ve reached out to Apple for clarification on what iOS 16.0.1 contains and the conflicting information in the leaked memo. I will update this post when/if I get a response. In the meantime, I would strongly advise owners of older iPhones to opt for iOS 15.7 over iOS 16, which is currently a hotbed for iPhones of all ages.
Follow Gordon on Facebook More at Forbes MORE FROM FORBES New Apple Leak Reveals iPhone 15 Coming ShockBy Gordon Kelly
